mpo yes FAQ

We at mpo yes require a valid government-issued identity document for KYC verification. Accepted documents include a national ID card (KTP), passport, or driver's license. You will also need to provide a recent selfie holding your identity document so we can verify that the document matches your face. For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, the process is the same. Upload clear, legible images of both sides of your document and a selfie through your account settings. Our verification team reviews submissions during business hours and notifies you of approval or rejection via email. Keep your documents current—if your ID expires, you may need to re-verify before making a withdrawal.

We at mpo yes process withdrawal requests during business hours. Once you submit a withdrawal request, our team reviews it to confirm your account is verified and your balance is sufficient. Standard review windows are subject to verification checks and payment-method processing times. Withdrawals to QRIS, e-wallet, mobile banking, local payment, and online payment typically complete within standard timeframes once approved. Bank transfers to e-wallet, mobile banking, local payment, and online payment may take longer depending on your bank's processing schedule. If your withdrawal is delayed, check your email for any verification requests or contact our support team. We do not guarantee specific withdrawal times—processing depends on your bank and payment provider.

No. We at mpo yes allow one account per person. Creating multiple accounts using the same identity document, email address, or payment method violates our terms and may result in account suspension or permanent closure. If you have forgotten your password or lost access to your account, use the password-recovery process or contact our support team—we can help you regain access without creating a new account. If you believe your account has been compromised, notify us immediately so we can secure it. Duplicate accounts are detected during KYC verification and during routine compliance checks.

We at mpo yes honor data-deletion requests in accordance with applicable privacy law. To request deletion of your personal data, contact our support team via email or live chat and state that you wish to delete your account and associated data. Our team will verify your identity, confirm that your account has no outstanding balance or pending transactions, and process your request. Note that we may retain certain data for legal, compliance, or fraud-prevention purposes as required by law. Once your account is deleted, you cannot recover it—you would need to open a new account if you wish to use mpo yes again. For detailed information about data retention and deletion, read our Privacy Policy

We at mpo yes do not charge fees on deposits or withdrawals. However, your bank or payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) may charge their own fees depending on your account type and transaction size. Check with your bank or payment app before depositing or withdrawing to understand any applicable charges. We at mpo yes pass through your full deposit amount to your account balance and process your full withdrawal amount to your chosen payment method—no deductions on our side. If you notice a discrepancy, contact our support team with your transaction details.

We at mpo yes offer a welcome offer for new accounts. The specific terms of our welcome offer are subject to change and are displayed during account registration. We do not publish fixed bonus amounts—instead, we describe our offer as an attractive welcome package for new customers. To learn the current terms, open a new account and review the offer details in your account dashboard. Welcome offers typically come with conditions such as minimum deposit requirements or playthrough terms. Read the full terms carefully before accepting. If you have questions about the current welcome offer, contact our support team during business hours.

We at mpo yes cover major football leagues and tournaments including Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League, Premier League, and other international competitions. We also list markets for MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Our sportsbook updates market availability based on the fixture schedule—during major tournaments like Idul Fitri or Idul Adha holidays, we may expand coverage to include additional matches. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) are available 24/7 with multiple table limits. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are also always available. For the current list of active markets, log into your account or contact our support team.

We at mpo yes offer support via live chat and email. To open a support ticket, log into your account and click the support or help icon (usually a chat bubble or question mark). Our live-chat team responds during business hours in English and Indonesian. If you prefer email, send your question to our support address with your username and a clear description of your issue. Include any relevant transaction IDs or screenshots. Our team aims to respond to email tickets within standard timeframes. For urgent account security issues (suspected unauthorized access, lost password, compromised email), contact support immediately via live chat. Keep your ticket reference number for follow-up.

We at mpo yes operate in jurisdictions where online gaming and sportsbook services are permitted by local law. Users are responsible for verifying that access to and use of mpo yes comply with their own jurisdiction's laws and regulations. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether mpo yes is available in your location, contact our support team or consult your local regulatory authority. By using mpo yes, you confirm that you are accessing the platform from a jurisdiction where it is legal to do so. We reserve the right to restrict or close accounts if we determine that a user is accessing mpo yes from a prohibited jurisdiction.